Firm Users: The quickest remediation would be to contact your firm administrators and request that they send you a one-time recovery token. If they are unable to send you a token, or if you do not know who the firm administrators are, please chat in using the live chat feature and notify our team that you need a recovery token to be sent.
Client Users: Please chat in using the live chat feature and notify our team that you need a recovery token to be sent.
You can access our live chat feature by visiting app.suralink.com and selecting “Live Chat Support”.