You will need to reconnect your authenticator app to the Suralink portal by following these steps.
- Receive a one-time recovery token so that you may log into your Suralink account.
Firm Users: The quickest remediation would be to contact your firm administrators and request that they send you a one-time recovery token. If they are unable to send you a token, or if you do not know who the firm administrators are, please chat in using the live chat feature and notify our team that you need a recovery token to be sent.
Client Users: Please chat in using the live chat feature and notify our team that you need a recovery token to be sent.
- Once you have successfully logged in, you will need to select the “My Account” button located on the footer of the page.
- Then you will need to select the “Two-factor” tab located on the left-hand side of the page.
- You will then need to select “Re-pair or pair to a new device”.
If this does not work, select to "Disable two-factor". - Follow the steps provided on the screen to enable two-factor for your account.
