What is two-factor authentication?
Two-factor authentication is a security process that provides an additional layer of protection for your account beyond just a username and password. This is done by requiring users to provide an additional factor/method to verify their identity.
What additional factor/method does Suralink use?
Suralink utilizes mobile authentication using authenticator apps on your mobile device. Suralink supports Google Authenticator, LastPass, Microsoft, Duo, and Authy.
How to set up two-factor authentication via Authy
- Log in to Suralink and select My Account in the footer of the page
- On the left side of the page, select “Two-factor”
- Search in the App Store (Iphone) or Play Store (Android) for “Authy” and select to install Twilio Authy Authenticator.
- Follow the on screen instructions to set up Authy on your device.
(Please Note: The phone number you set this up with will only be used to verify your Authy account. The Suralink code will not be sent via text or phone call.)
- Click the plus sign so Authy is ready to pair with Suralink.
- Since you’ve already downloaded Authy, click “Next Step.”
- Scan the QR code from your Suralink page.
- Name the account (we recommend “Suralink” but you can also use your email.) Then, click Save.
- The Authy app will then generate a code.
- Back in Suralink, click “Next Step”
- Enter the code that Authy is generating into the box and click “Complete authentication”
- You will receive a green message telling you the authenticator was set up successfully.
- When logging into Suralink, you will now be prompted to provide a 6-digit passcode after entering your username and password. Enter the code generated by Authy.